Family Involvement

Family involvement is important when a person is choosing and receiving care services. Families provide a person with support and comfort during what can be an overwhelming and very varied time of life. Having a support network who are involved in the care process can reassure a person. Communicating and partnership working with families can provide the person receiving care with a better quality of life.

What we do

A full assessment that includes family members and friends where they are wanted.
Listen to the family members and take their views onboard.
Liaise with family where it is needed.
Include family in care reviews and surveys for their experiences of our service.
Support and guide family to ensure that we work in partnership for smooth and seamless care.
Communicate using a variety of methods to suit the family as individuals or in groups.
Recognise when we need the support of family members.
Honesty and transparency when things change.
Encourage contact to ensure that we are working in the best interests of the person being cared for.

Including family members in the care process is vital for improving the persons quality of life. To achieve the best outcomes for the person we work cohesively with them, their family and any professionals that may also be involved.

If you would like to learn more about how we could support you or your loved one please call us and we will happily support or advise you.